Refund policy
Return & Refund Policy
We want you to be confident in every CanGo order. If something isn’t right, here’s how we handle returns and refunds.
🛠️ Machines & Equipment
All CanGo machines come with a 12-month warranty covering manufacturing faults.
If your machine arrives damaged or faulty:
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Contact us at cangocanning@gmail.com within 48 hours of delivery.
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Include photos and a brief description of the issue.
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If approved, we’ll arrange a repair, replacement, or refund.
Note: This does not cover damage from incorrect use, mishandling, or general wear and tear.
📦 Cans & Consumables
Due to food safety standards, we do not accept returns on consumables such as cans, lids, or stickers unless the items are damaged or incorrect.
If your order arrives damaged or incomplete:
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Notify us within 48 hours of receiving your order.
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We’ll organise a replacement or refund for the affected items.
🔁 Change of Mind
We do not offer refunds or exchanges for change of mind. Please check sizing, compatibility, and quantities carefully before ordering.
📩 Need Help?
Email us at cangocanning@gmail.com and we’ll get back to you within 1–2 business days.