Privacy policy

Last Updated: 12th October

 

This Privacy Policy is issued by CanGo Industries Pty Ltd (ABN 55 686 042 937) (“CanGo Australia”, “we”, “us”, or “our”).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information is collected, used, and disclosed in Australia.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from cangoaustralia.com.au (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your billing and shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Customer support information you provide when contacting us.

Some features of the Services may require you to provide certain information. You may elect not to, but doing so may prevent you from using those features.

Information We Collect about Your Usage

We automatically collect information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. Usage Data may include device type, browser, network connection, IP address, and interaction data.

Information We Obtain from Third Parties

We may also obtain information about you from:

  • Shopify, which powers our online store.

  • Omnisend, which manages our marketing email and SMS communications.

  • Payment processors (e.g. for credit-card or direct-debit transactions).

  • Third-party analytics, logistics, and advertising partners.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process payments, fulfil orders, arrange shipping, handle returns, and provide account support. Shopify may also process information as described in its Privacy Policy.

Marketing and Advertising (Including SMS)

If you have provided your email address or mobile number and opted in, we may send you marketing communications by email or SMS about our products, offers, or promotions.
All SMS and email marketing are conducted in accordance with the Spam Act 2003 (Cth).
Every marketing message includes a simple opt-out method — for SMS, you can reply STOP at any time, and for emails, you can click “unsubscribe.” Opt-out requests are processed promptly and without cost beyond a standard SMS fee.

We may also use your information to tailor advertisements or content on our Site and third-party platforms.

Security and Fraud Prevention

We use your personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
If you create an account, please keep your login credentials secure and contact us immediately if you believe your account has been compromised.

Communicating with You and Service Improvement

We use your personal information to respond to enquiries, provide customer support, and improve our Services.

Cookies

Like many websites, we use cookies on our Site.
For details on Shopify’s cookies, see Shopify’s Cookie Policy.
You can manage cookies through your browser settings, but disabling them may affect the Site’s performance or functionality.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who perform services on our behalf (IT management, payment processing, analytics, shipping, and fulfilment).

  • Shopify and Omnisend, which may store or process data overseas, including in the United States, Canada, and the European Union.

  • Business and marketing partners who assist with promotions or advertising.

  • Affiliates or within our corporate group as part of our legitimate business interests.

  • Where required by law or in connection with legal proceedings.

We take reasonable steps to ensure any third-party recipient complies with the Australian Privacy Principles or equivalent safeguards.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before submitting personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information about anyone under 18.
If you believe a child has provided us with their information, please contact us so we can delete it.

Security and Retention of Your Information

While we use appropriate technical and organisational measures to protect your data, no system is completely secure.
We retain personal information only for as long as needed to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights (Australia)

You have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Opt out of marketing communications at any time by replying STOP to SMS messages or using the unsubscribe link in emails.

  • Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.

Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us first so we can resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

International Transfers

We may transfer, store, and process your personal information outside Australia (including in the United States, Canada, and the EU) where our service providers are located.
We take reasonable steps to ensure that any overseas recipients protect your information in a manner consistent with the Australian Privacy Principles.

Do Not Call / Do Not SMS

We respect the Do Not Call Register Act 2006 (Cth) and will not send marketing messages to numbers listed on the Register unless you have given express consent.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please contact us:

CanGo Australia Pty Ltd
57–59 Stephenson Street, Cremorne VIC 3121, Australia
📧 cangocanning@gmail.com